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You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company.

Write to the airline and explain what happened. Describe your suitcase and tell them what was in it. Find out what they are going to do about it.

You do NOT need to write your own address. Begin your letter as follows: Dear..... ,

Model Answer:

Dear Sir/Madam,

I was one of the passengers who took the flight from Narita (Tokyo) to Heathrow (London) on 5 August. Unfortunately, my suitcase did not come out after the flight. Although I have explained this Mr. McDonald who was in charge at the Luggage Claim Office I have not heard from him as of now.

My suit case is Grey Samsonite whose size is 10 x 95 cm. There are 3 stickers on one side and 1 heart shaped sticker on the other side. My initials "AR" are also written on both sides.

There are a few books and a copy of my thesis in that suitcase, which I need for the conference on 19 August.

So I would deeply appreciate it if you could give me a prompt reply at your most convenient. My flight number, luggage claim number and address are written below.

Flight No : NH 101

Luggage Claim No : 00026

Address : 6H Silver Street

London.NWI6 5AL

Yours Faithfully,

Daniel Fillip

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