Issue 23

　　"Anyone can make things bigger and more complex. What requires real fort and courage is to move in the opposite direction—in other words, to( z. ]make things as simple as possible."

　　Argument 241

　　The following appeared in a memo at the XYZ company. “When XYZ lays off employees, it pays Delany Personnel Firm to offer those employees assistance in creating resumès and developing interviewing skills, if they so desire.

　　Laid-off employees have benited greatly from Delany&aposs services: last year those who used Delany found jobs much more quickly than did those who did not. Recently, it has been proposed that we use the less-expensive Walsh

　　Personnel Firm in place of Delany. This would be a mistake because eight years ago, when XYZ was using Walsh, only half of the workers we laid off at that time found jobs within a year. Moreover, Delany is clearly superior, as evidenced by its bigger staff and larger number of branch offices. After all, last year Delany&aposs clients took an average of six months to find jobs,whereas Walsh&aposs clients took nine."

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