当你对某个产品或者服务不满意时，是喜欢通过写信的方式还是直接和业务代表沟通来解决问题呢？这篇雅思范文就是坐着根据这个问题阐述的观点文章。认真研读一定的雅思范文及作文模板可以帮助我们检验自己的写作水平，并能很好地吸收和应用优秀范文里的优秀内容。

When people need to complain about a product or poor service, some prer to complain in writing and others prer to complain in person.

Which way do you prer?

Model Answer:

It is rather difficult for me to answer the question how I prer to complain: in writing or in person because sometimes I just do not have a choice. For example, if I order a product using the Internet from another state or even country, I will more likely have the opportunity to speak to a representative of a company in person. So, in some cases I choose to speak in person and in others I prer to complain in writing. However, I believe that every option has its advantages.

From the one side, complaining in writing brings many benits. First of all, one does not have to spend his precious time driving, waiting for his turn and talking with a representative. He can just send mail or e-mail and get all explanation he needs. Second of all, I think it is the best way to avoid an unpleasant conversation. Personally, I do not like to complain about anything especially, in person. Finally, sometimes it is impossible to have a face-to-face conversation because a company which provided a poor product or service is too far away.

From the other side, complaining in person has some benits too. First, this type of complaining provides an immediate feedback. So, if I have some complains about company's products I will receive all information and explanation right away. However, sending a company a letter and getting a feedback can take more then a month. Second, face-to-face conversation is often more fective. People talk to each other, see each other facial gestures and body movements, which can tell a lot about a person. In addition to these practical benits, in the case if one can not receive creditable explanation from one representative he always can require to talk to another person. For instance, my husband recently had some extra withdraws from his account by his bank and he was not aware of it. So, he went to the bank and explained to the bank's representative the situation and they together found the solution and that money was given back to my husband's account. I think, in this case face-to-face conversation is the best way to complain and get feedback fast.

In conclusion, I think that if I have to complain about a product or poor service I will do it in person. However, if face-to-face conversation is impossible I think I have nothing lt but to send a letter or write an e-mail there.

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