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You have bought a new mobile phone and in a few days of purchase it has stopped working. You spoken to the company representative a week ago but it has still not been repaired.

Write a letter to the company. In your letter

-- introduce yourself

-- explain the situation

-- say what action you would like to company to take.

Model Answer:

Dear Sir/ Madam,

I am writing to inform you about the faulty mobile phone that I have purchased in your store.

I'm Mr. X, I am a regular customer of your company. On the 8th of July, I bought a brand new Nokia N95 mobile. However, upon one week of using it, problems started to appear. The flash of the camera is no longer working. Also, the monitor is getting blurred which makes it difficult for me to see the SMS messages clearly. I was very surprised to discover such problems in quite an expensive model.

Naturally, I returned the mobile phone in your store to be replaced with a new one. One of your sales staff members told me that they will send it to me at my home address within one week. However, two weeks have gone without receiving any replacement. I am very upset with your poor service.

In this regard, I insist on getting a rund of my full payment if the replacement will not come within another week.

Yours faithfully,

Joseph Mark

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