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You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or rund. However, the assistant told you that this was against the store's policy.??

Write a letter to the store manager, explaining the problems you have had. Ask for a rund or exchange on the item.

Model Answer:

8th January, 2009

Dear Sir / Madam,

Re: faulty jumper and rund rusal

On Wednesday 2nd January, I bought a green long-sleeved jumper from your store. The jumper was medium-sized and made fom cotton. It cost $59.95 and it was not on special.

When I got home, I discovered that there was a small hole in the lt sleeve. It looks like a rip of some kind and the stitching has unravelled. I returned to your shop the next day to ask for an identical replacement jumper. Unfortunately there were none in stock. Therore I asked for a rund. However, the shop assintant rused to give me a rund because it was not the policy of the store.

I am writing to demand a rund or, at the very least, a replacement jumper. The jumper is unwearable as it is and I do not want to buy anything else. I hope that you can assist me in this matter. If I do not get satisfaction, I will be forced to seek legal advice.

Yours sincerely,

Amber Crew

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