念遗传电话号码时，最好每三个或者四个数字中间停顿一下

　　连载一起的两个或者三个相同数字，可以用double 或者 triple，比如：

　　222读作triple two;

　　3344读作double three, double four

　　5555可以读作double five, double five,如果要说five five five five也可以，但是不要说four five， 那是45.

　　2. 邮箱地址怎么说

　　@读作“at”，所以，John@gmail.com就是John, at, gmail, dot, com.

　　/读作forward slash

　　-读作hyphen or a dash

　　_读作undersocre

　　3. 接通电话

　　很多人在打电话的时候，并不会自报家门，所以你可以礼貌的问对方的姓名，人家不会生气的，比如：

　　A: Can I speak to Mr Smith, please? / Is Mr Smith there, pls?

　　B: May I ask who’s calling?/Could I have your name, pls?

　　A: Yes, this is Tom speaking

　　在公司里，接起电话要先报上自己的名字，而不是问对方是谁，who’s there?听起来很不礼貌。

　　但是不要说 I am 或 My name is。直接在自己的名字后面加上 speaking就可以了。比如：

　　A：Hello, John speaking

　　最好再加上公司的名字

　　A：Hello，this is John from China Daily

　　如果对方找的人正是你，对话则是这样的

　　A：Can I speak to Jane, pls?

　　B: Speaking

　　4. 留信息

　　对方要找的人不在，你可以说明情况，注意在句首礼貌地加上I am afraid或者I am sorry, 比如：

　　I am afraid Mr Smith is out of the office today/off sick today/in a meeting/on holiday

　　或者

　　I am afraid his line is engaged

　　接下来，你就可以问对方是否需要留信息

　　A：Would you like to leave a message?

　　B: Could you ask him to call me back?/Could you ask him to return my call?

　　如果你想让对方帮忙捎个信，则要说：Could you take a message?

　　5. 打给陌生人

　　可能你的老板让你给一个不认识的人打电话，那你就应该先自我介绍，然后提一提老板的名字。

　　A：Hello, this is Sarah calling, from China Daily

　　B: Hello, what can I do for you?/Hello, how can I help you?

　　A: I am calling on behalf of Tom/ Tom suggested that I call you/ Tom asked me to call you.

　　6. 沟通中间出现问题

　　听不清楚对方的话

　　I am sorry, could you speak up, pls?

　　I am sorry, the line is bad, could you repeat what you just said?

　　没听清楚对方的意思

　　I am sorry, could you pls repeat that please?

　　Sorry, I didn’t quite catch that.

　　Sorry, I didn’t catch your surname

　　I am sorry, I am not sure I understand, would you mind explaining it again, pls?

　　纠正对方的说法

　　Actually, it is 16, not 60

　　I am sorry, but I think there has been a misunderstanding. The payment is due next week, not next month.

　　I am sorry, but that is not quite right

　　确认自己是否理解正确

　　So if I understand you correctly

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